Orders, Delivery & Returns
Last updated: 17 October 2026
How ordering works
- Choose a bag in the shop and tap Order via WhatsApp (or email us).
- We reply to confirm availability, the final price, delivery cost and timing.
- Your order is confirmed once you accept and pay as agreed.
Prices & payment
Prices are in Kenya Shillings (KSh). The final price, including any delivery charge, is confirmed in writing before you pay. Payment details are shared when we confirm your order.
Stay safe: only pay using the details we send from our official WhatsApp number (+254 711 822 813) or email (hello@maryuniquedesigns.com).
Handmade & made to order
Every bag is handmade, and many are made to order. Fabrics such as kanga and kitenge vary from roll to roll, so colours and patterns may differ slightly from the images — no two bags are exactly alike. We’ll tell you the expected making time when we confirm your order.
Delivery
We deliver within Nairobi and to other towns in Kenya by courier. Delivery cost and timing depend on your location and are confirmed with your order. International delivery can be arranged on request.
Returns & care
- If your bag arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with photos. We’ll repair, replace or refund it.
- Custom, personalised and bulk or event orders can’t be returned unless they are faulty.
- Natural variation in handmade fabric isn’t considered a fault.
Organisational & bulk orders
Event and bulk orders are quoted individually, including quantities, timelines and any deposit. See how organisational orders work.
Questions
WhatsApp +254 711 822 813 or email hello@maryuniquedesigns.com.